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How do I transfer my phone number to ViaTalk?

To initiate your request to transfer your current phone number, please fill out our Letter Of Authorization and fax it, along with the other carrier's most recent phone bill or account management page, to 1-518-836-0226.

You can also scan the completed Letter of Authorization and phone bill and email them to loas@viatalk.com

These documents will need to be in PDF format. Each attachment emailed to this address will need to be sent in a separate email.

*Please note: The name on the LOA must match the name on the phone bill or account management page.

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How long does it take for my number to transfer?

On average, the transfer process takes approximately 5 to 15 business days to complete.

Do I receive ViaTalk service while my number transfers?

When you sign up for service and submit a number transfer request, we will provide you with a...

How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

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