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Do I receive ViaTalk service while my number transfers?

When you sign up for service and submit a number transfer request, we will provide you with a temporary number, so you may use your ViaTalk service while your number transfers.

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How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

How long does it take for my number to transfer?

On average, the transfer process takes approximately 5 to 15 business days to complete.

How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

Will I still be listed in the phonebook?

If you choose to transfer your existing number to our services, we will retain your current...

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