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Do I need to cancel my old account after my number transfers to ViaTalk?

Yes, you will need to cancel your billing account with your previous carrier. To ensure that there are no potential conflicts with the transfer, we recommend that you to wait 2 to 3 business days after the transfer has completed to terminate the account.

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How do I transfer my phone number to ViaTalk?

To initiate your request to transfer your current phone number, please fill out our Letter Of...

How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

Will I still be listed in the phonebook?

If you choose to transfer your existing number to our services, we will retain your current...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill...

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