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Do I need to cancel my old account after my number transfers to ViaTalk?

Yes, you will need to cancel your billing account with your previous carrier. To ensure that there are no potential conflicts with the transfer, we recommend that you to wait 2 to 3 business days after the transfer has completed to terminate the account.

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How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

Can I transfer my wireless phone number to ViaTalk?

Yes, ViaTalk now offers the ability to transfer your wireless numbers to our network for a...

How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill...

Can I transfer my toll free number to ViaTalk?

To initiate your request to transfer your toll free number please fill out our RespOrg Form and...

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