Dev License: This installation of WHMCS is running under a Development License and is not authorized to be used for production use. Please report any cases of abuse to abuse@whmcs.com

I don't hear any audio on my phone.

If you experience audio not working with your line on either outgoing or incoming calls, it is because your ISP (or self purchased) supplied modem/firewall/router is blocking various ports needed for our specific service. 

First you'll need to find your router/modem/firewall's manual, or look it up at the following link: http://www.portforward.com/english/applications/port_forwarding/Viatalk/Viatalkindex.htm

Next, login to your router. Forward the following port sets directly to the ViaTalk supplied device:
Public/WAN PORT Private/LAN PORT
*69 69
*1025 - 65535 1025 - 65535  

The ports are for (in same order as above list):
*Remote Admin (make sure the VT supplied device has a admin password set, otherwise leave this unforwarded until a VT tech sets you up on the phone)
*TFTP (Our configuration servers use this)
*SIP (VOIP Data ports)
*SIP Audio (VOIP Audio ports for WAN communications)

If this does not solve your problem, please issue a ticket.

Je li Vam ovaj odgovor pomogao?

 Ispiši članak

Također pročitajte

How do I get my base set with multiple phones to ring?

If only the base set of your phone system is ringing, and not the handsets, a change may need to...

Powered by WHMCompleteSolution